1. Introduction
Welcome to DigiWeb Insight. These Terms and Conditions (“Terms”) govern your use of our website (https://in.digiwebinsight.com/) and the digital marketing services we provide (“Services”). By accessing our website or engaging our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our website or Services.
2. Our Services
DigiWeb Insight provides a range of digital marketing services, including but not limited to:
- Search Engine Optimization (SEO)
- Pay-Per-Click (PPC) Advertising Management
- Social Media Marketing (SMM)
- Website Design and Development
- Content Marketing
- Lead Generation
- Email Marketing
- Local Business Listing and Citation Management
All services will be outlined in a formal proposal or Statement of Work (“SOW”) provided to you (“the Client”). The SOW will detail the scope, deliverables, timeline, and costs for the specific services to be rendered.
3. Client Obligations
To enable us to perform our obligations, the Client shall:
- Cooperate with us in all matters relating to the Services.
- Provide us with timely access to all necessary information, data, website backends, and other materials required for us to perform the Services.
- Ensure that all materials provided to us are accurate and complete.
- Obtain all necessary permissions and consents which may be required before the commencement of the Services.
4. Fees and Payment
- Fees for the Services shall be as set out in the SOW.
- For ongoing services like SEO or SMM, payments are typically due on a recurring monthly basis, in advance of the service period.
- For project-based work like website design, a payment schedule will be outlined in the SOW (e.g., 50% upfront, 50% upon completion).
- All payments are due within 15 days of the invoice date unless otherwise specified.
- Late payments may result in the suspension of Services and may incur a late fee of 1.5% per month on the outstanding balance.
- All fees are non-refundable.
5. Intellectual Property Rights
- Client Content: The Client retains ownership of all pre-existing materials provided to DigiWeb Insight for use in the Services (e.g., logos, branding guidelines, content).
- Our Materials: We retain ownership of all our proprietary tools, methodologies, software, and pre-existing materials used to provide the Services.
- Deliverables: Upon full and final payment, the Client will own the specific deliverables created for them under the SOW (e.g., the completed website design, specific ad copy). However, we reserve the right to use the deliverables for our own promotional purposes and to display them in our portfolio.
6. Confidentiality
Both parties agree to keep all confidential information received from the other party private and not to disclose it to any third party without the prior written consent of the other party. This includes business strategies, client lists, financial information, and project details. This obligation continues even after the termination of our service agreement.
7. Disclaimers
- SEO & Ranking: DigiWeb Insight will perform SEO services to the best of our ability. However, we cannot guarantee specific search engine rankings. Search engine algorithms are complex and constantly changing, and we have no direct control over them.
- PPC Performance: We will manage PPC campaigns effectively, but we cannot guarantee specific results such as conversion rates or cost-per-acquisition, as these can be influenced by factors outside our control like landing page quality and market competition.
- Third-Party Platforms: We are not responsible for changes made to third-party platforms (e.g., Google, Facebook, Instagram) that may affect the performance of our campaigns.
8. Limitation of Liability
To the maximum extent permitted by law, DigiWeb Insight shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Services. In no event shall our aggregate liability for all claims relating to the Services exceed the amount paid by you to us for the Services in the preceding 3 months.
9. Term and Termination
- The term of our service agreement shall be as specified in the SOW.
- For ongoing retainers, the agreement will typically auto-renew on a month-to-month basis unless either party provides written notice of termination (usually 30 days in advance).
- Either party may terminate the agreement immediately if the other party commits a material breach of these Terms.
- Upon termination, the Client is obligated to pay for all Services performed up to the date of termination.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Dehradun, Uttarakhand.
11. Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page. Your continued use of our website or Services after any such changes constitutes your acceptance of the new Terms.
12. Contact Us
If you have any questions about these Terms, please contact us at:
DigiWeb Insight contact@digiwebinsight.com